Legal

Returns & Cancellation

Last updated ·

Our promise

If your order arrives damaged, faulty, wrong or with something missing, tell us within 7 days of delivery. We'll replace it and collect the old one free. If we can't replace it, we refund you.

Cancel anytime before dispatch, free. WhatsApp or email us your order number. Anything you paid (including a ₹99 COD advance) is refunded in full.

What's covered

  • Damaged: broken, cracked, dented or leaking when it arrived.
  • Faulty: doesn't work, or doesn't work as described, when used and charged as the instructions say.
  • Wrong: a different product, model or colour from what you ordered.
  • Missing: a product or an in-box accessory isn't in the parcel.
  • Not as described: clearly different from its photos or description on our site.

How to claim (3 steps)

  1. Within 7 days of delivery, WhatsApp +91 74399 46469 or email support@culturenest.in with your order number, what's wrong, and photos or a short video. For damaged, wrong or missing items, an unboxing video from the sealed parcel makes approval quick (without one we may ask for more proof).
  2. We reply within 1 business day. If the product needs to come back, we book a free pickup; the courier usually collects within 3–5 days. Pack it with its box, all accessories and any free gift.
  3. We check it and send your replacement, or start your refund. If only an accessory is missing, we just send that part.

When we can't replace it

Our replacement covers problems the product arrived with. It doesn't cover:

  • Change of mind, or no longer needing it.
  • Damage after delivery: drops, spills, water beyond the product's stated water resistance, misuse, or not following the instructions.
  • Wrong charging or parts: using a charger, cable, battery, head or attachment that didn't come with the product, or the wrong voltage.
  • Overuse: forcing it, running it too long without a break, or using it on things the instructions say to avoid; batteries that wear down with normal use or after being left fully drained.
  • Wear and changes: normal wear, scratches from use, or products opened, repaired or modified by anyone else.
  • Opened hygiene items: oral-care and grooming products or heads, once the seal is broken or used, unless they arrived damaged, faulty, wrong or already unsealed.
  • Spares bought separately, once opened. In-box accessories are covered like the product.
  • Late claims: more than 7 days after delivery, unless the product has a warranty.

Each product page explains how to use and charge it under Materials & Care. Please follow it, and charge only with the cable that came in the box.

How we check a claim

We check every claim, and we inspect returned products. If the problem was caused after delivery, we'll explain why it isn't covered and send the product back to you. We tell you any return-trip shipping cost before we send it. Please return products complete: if something from the box is missing, we may reduce the refund by its value.

Refunds

  • One remedy per claim: a replacement, or a refund if a replacement isn't available or the replacement has the same problem.
  • What we refund: the price you paid for the product, plus any COD fee.
  • Where it goes: online payments go back to the original method; COD orders are refunded by UPI or bank transfer to the details you share.
  • When: we start it within 5–7 business days of approval and share the reference number. Your bank may take a few more days.

Refusing a parcel

Please don't refuse a parcel because you changed your mind. A prepaid parcel refused without a valid reason is refunded once it's back with us. A ₹99 COD advance isn't refunded in that case: it covers the two-way delivery.

30-day warranty (selected products)

Where a product page says so, it also has a 30-day limited warranty against manufacturing defects that show up with normal use. It doesn't cover the cases above or normal battery ageing. The remedy is a replacement, or a refund if one isn't available. We don't do repairs.

Your rights

This policy doesn't limit your rights under the Consumer Protection Act, 2019. Not happy with how we handled a claim? Email us with your order number and we'll review it. You can also call the National Consumer Helpline on 1915 or visit consumerhelpline.gov.in.