Legal

Privacy Policy

Last updated · 17 October 2026

This policy explains what personal information Culture Nest collects when you visit or shop at culturenest.in, how we use it, and the choices you have. We handle your data in line with applicable Indian law, including the Information Technology Act, 2000 and India's data-protection rules as they apply.

What we collect

Details you give us: name, phone number, email, delivery and billing address, order details, and messages you send us.
Payment details: handled by our payment partners. We don't see or store your full card number, CVV, UPI PIN or banking passwords.
Usage information: device, browser, IP address, pages visited and how you use the site, collected through cookies and similar tools.

Why we use it

To process, ship and deliver your orders, and send order and delivery updates.
To handle cancellations, replacements and refunds, and answer your questions.
To confirm Cash on Delivery orders and prevent fraud or misuse.
To meet tax, accounting and other legal requirements.
To improve our website and understand what's working.
To send offers and updates, where you've agreed. You can unsubscribe at any time.

Who we share it with

We share only what's needed, with service providers who help us run the store:

Shopify — our store platform and hosting.
Shiprocket — our checkout.
Payment partners such as Cashfree — to process payments.
Delhivery and other courier partners — to deliver your order.
Klaviyo and messaging providers — to send order updates and, with your consent, marketing by email, SMS or WhatsApp.
Judge.me — to collect and show product reviews.
Analytics and advertising tools, including Meta (Facebook/Instagram) and Microsoft Clarity — to measure site use and ad performance.

Our site also loads Google Fonts and an Instagram feed, which may collect basic technical data. Some providers may store data outside India. We don't sell your personal information. We may share it if the law, a court or a government authority requires it.

Cookies

Cookies keep your cart and checkout working and remember your preferences. Other cookies help with analytics and advertising. You can accept or reject non-essential cookies in our cookie banner, and manage cookies in your browser settings. Blocking essential cookies may stop parts of the site, such as checkout, from working.

How long we keep it

We keep order and payment records for as long as tax and accounting laws require. We keep other information only as long as we need it for the purposes above, or until you ask us to delete it where the law allows.

Keeping it safe

Our site uses HTTPS, and we limit who can access your data. Our platform, payment and delivery partners maintain their own security standards. No system is completely secure, but we take reasonable steps to protect your information.

Your choices

You can ask to see, correct or delete your personal information, or withdraw consent for marketing, by emailing support@culturenest.in. We may need to verify your identity first. Some records, like invoices, must be kept by law.

Our store is meant for people aged 18 and over. We don't knowingly collect data from children.